1.
How to report bugs?
Please email any bugs or suggestions to support@aone-soft.com.
2.
How much is Ultra
MPEG Converter?
The price is US$19.00 per license. Multi-User license please contact support@aone-soft.com.
3.
What are the limitations in the trial version?
The trial version only convert 50% for each source video files.
4.
How to buy?
Please click here
for detail.
5.
What happens after I send in the order?
Normally, you will receive your registration information within several minutes
after sending the online order form.
If you do not receive your registration information within 12 hours, or you
have lost the registration email, please contact us at support@aone-soft.com.
We will be glad to help you.Please click here
to learn how to register your copy.
6.
Lost my registration info ,how to get it back?
You may contact us to get your registration
info back with your order ID , track ID or the email address which you have
filled on the online order form.
7.
I have not received my registration information. Why?
Do not panic! In many cases, there
may be a processing delay. Sometimes, people have supplied the wrong email address.
In rare cases, the registered users are unreachable due to mis-configured email
clients or privacy control. Please feel free email to support@aone-soft.com.
We'll resend you register information soon.
8.
How to register my copy?
Click here for details.
9.
How to burn VCD SVCD disc?
Click here for details.
10.
How to burn DVD disc?
Click here for details.
11.
What video standard(NTSC/PAL) does my country use?
If you're in North America, Japan, Korea, the Philippines and parts of South
America, you use NTSC. Most other areas of the world use PAL .
12.
I have converted a video file successfully, but I can't play the converted file
in my system, Why?
It is because of there is no CODEC of the converted file in your system. You
should install the more CODECS, such as DivX,Xvid,MPEG2 video codec and AC3
audio codec. You can install K-Lite Codec Pack on our recommendation. It is
a free software for you. You can download it form http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
.
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